Rude customer agent

<p>On the 27th of September 2016 at about 7:25 I received a call from African Bank and was speaking to an agent called Kgabo(Pedi speaking lady). She read out everything to me and asked why the last payment received was 15th August 2016. I informed her to check her records,thry clearly state that I have been unemployed since April. She askd me to me an arrangement for payment. I told her I cannot commit to an arrangement as I may not be able to honour it. I informed her that when I have access to money,I will use the online platform to make arrangements. She then got rude and went on to ask me why did I swipe my card if I knew that I have been unemployed,and that the card was supposed to be blocked. I instructed her to block the card but she didn't want to hear it,she was scolding me like a child,wanting me to answer who said I must swipe the card because I am unemployed. I told her not to worry because the credit is in my name. She said she was sent byAfrican Bank to ask me all of this.</p> <p> </p> <p>I may be unemployed but I refuse to be victimised by your employees. Please get your house in order,it's enough dealing with no access to cash,but I won't have my rights violated like that. Your employees are rude and lack interpersonal s****s.</p>