TB
Thandukwazi B

1 reviews | Active since Apr 2019

04 May 2023, 15:51

Rude consultants, poor client service, poor security, high frequence of fradualent activities.

I have made quiries with African Bank with monies that were fradualently taken from my account bu Uber-Eats, which African Bank admitted is their biggest challenge dueto their poor security system, I have changed the bank card 3 times in tw months but still this is happening. I logged a quirry and I was told that they will resolve this with a specific time, it has been 20 day past that and still no action or feedback. I called the bank I was told they are still listening at the recording of my calls, which are less than 30 minutes in total. how it takes them more than 20 days to do such. The people involved in this are Gugu Mthapho (who changed her surname today telling she is Walaza), Hlezi Mathebula and Linda Nkosi Their consultants are rude and unprofessional. The reference numbers are ***3 and ***.

my cell number is ***.

If this is no resolved by next week. I will forward this story to all social media and other media platforms. MAny people will know about your poor security and rude consultanst.

0
Replies (8)
African Bank
African Bank's reply04 May 2023, 16:06
Official
We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.

Your African Bank Support Specialist team
***
TB
Thandukwazi B's update04 May 2023, 16:17
Reviewer Update
This useless response, Hlezi Mathebula works for your complaints team so, you can not send complaints to the same people the complaint is against. As I have said this has been happening day after day, one of my queries is from January 2023.
African Bank
African Bank's reply04 May 2023, 16:50
Official
Please be assured that we have highlighted your concern on priority, and we will share an update shortly with you. We appreciate your patience on this.
TB
Thandukwazi B's update05 May 2023, 10:33
Reviewer Update
still, no correspondence, after the consultant said she was listening to the calls to give me a response, and now I call to make a follow up and they continue being rude
TB
Thandukwazi B's update05 May 2023, 11:17
Reviewer Update
Just waiting for my salary to go through this month and I'm closing this useless account, maybe I will have peace
TB
Thandukwazi B's update08 May 2023, 12:16
Reviewer Update
Still bad service fro this bank
TB
Thandukwazi B's update08 May 2023, 16:03
Reviewer Update
That's what Im told by that bank every day, I have lodged an official complaint with the bank ombudsman
TB
Thandukwazi B's update09 May 2023, 10:51
Reviewer Update
I have been calling this bank every day and being told that the issue has been escalated and it's almost two weeks since this is happening. Now when I ask to speak to the tea leader now they are saying she is not available, sae think with the manager these are Gugu Mthapho, Hlezi Mathebula and Linda Nkosi