NM
Nellz M
1 reviews | Active since Sept 2015
23 Oct 2015, 11:26
RUDE CALL CENTRE AGENT
I have an account with African Bank which I have been paying every month. To my surprise it was brought to my attention that my account is in arrears, it beats me how since money has been deducted every month. If there was a failed debit order, why wasnt I informed? Why was the money not debited the following month?<br> <br> Portia from collections couldnt explain to me why wasnt I informed, all she give me was attitude. <br> <br> From such a big institution, ts disappointing to get such useless employees who cant even explain what has happened to your account.
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African Bank's replyOfficial
23 Oct 2015, 14:07Hello ThizaT,
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***
African Bank's reply23 Oct 2015, 14:07
Official
Hello ThizaT,
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***