Rude Call Center Agent

African Bank debited my account for R2112.46, when an arrangement of R150.00 was to be debited as I am the breadwinner of my family. Contacted the call centre advised me to send my bank statement a copy of identity document for a refund which I attended. Made 3 further calls so that can I can see whether my documents were received and when the refund will be effected. On my last call to African Bank I spoke to Jefferey and gave all my details in respect of the query. When I advised that I need the refund to be done today as my debit order for bond will be effected he was rude and asked me if I pay R50.00 towards my bond. And he advised me that he does not who the directors is. I told him I going to report he told me to go ahead. he thereafter made me to hold on for - 15 mins with no response. I thereafter cut the call.<br>