Rude and abusive, as always.

Item: African Bank
Rating: 1
Author: Tashreeq L

Unfortunately, I have to write a public review again. I have contacted your team again about 2 weeks ago to ask for a settlement. I was then emailed a settlement letter with no discount, unlike the previous settlement letter and have then been met with a rude agent (as usual) demanding that I immediately pay the full amount right there and then. After asking the agent to stop harassing me, it continued. This was on your whatsapp help channel and the chat has been kept, in case I need it for any legal reason.

I messaged you privately yesterday, but per usual, in private, nobody at your establishment cares to help customers in an efficient or friendly manner.

I would like a decent settlement offer for both accounts please. Depending on the offer, payment will be made tomorrow. Thanks

Helpful (0)

Replies (5)

African Bank's replyOfficial

25 Mar 2025, 09:49

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team

African Bank's reply25 Mar 2025, 09:49

Official

Tashreeq L's updateReviewer Update

25 Mar 2025, 09:54

No, I will not call you as your call center agents are rude and have no way of speaking to anyone. We can keep everything here, in writing. Please email me settlement letters. That's all I need. I have no interest in mending any relationship with you.

Tashreeq L's update25 Mar 2025, 09:54

Reviewer Update

African Bank's replyOfficial

25 Mar 2025, 10:01

Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***

African Bank's reply25 Mar 2025, 10:01

Official

Tashreeq L's updateReviewer Update

25 Mar 2025, 10:08

I am not going through any effort to contact you. You can call me to verify and then we can continue this chat on here as we did before. Be consistent!

Tashreeq L's update25 Mar 2025, 10:08

Reviewer Update

I am not going through any effort to contact you. You can call me to verify and then we can continue this chat on here as we did before. Be consistent!

African Bank's replyOfficial

25 Mar 2025, 12:29

Your security is a priority. To address your concern, we follow to our standard customer identification and verification process. Upon registering your concern, look out for a verification SMS. Reply Yes to proceed.

Your African Bank Support Specialist team
***

African Bank's reply25 Mar 2025, 12:29

Official