rude agents and card closed

<p>in november 2016 i was having aproblem with my account i went to capitec to reverse </p> <p>money that was debited from my account with some company that i dont know. mistakenly capitec reverse the incorrect debit order of which it was African bank. </p> <p>i received an sms from african bank saying that money was reversed. i went to capitec </p> <p>to enquire the matter only find out the incorrect money was revesed. i called african bank to debit the money as soon as possible money was debited from my account. therefore in december my account was debited as well because i called the to debit my account on the 20th that was done correctly. i went to mpumalnaga when i was trying to use the card, card was not working at all and where i was theres no african bank for me to go and query my card. i went to capitec to reverse the money in purpose because no one told me that my card will nolonger work for 3 months when i called in november to set up another debit order i was not told that my card wont work. i came back to jozi i called the call centre i was told that my card has been closed to to amount in arrears and when i started the call i told the agent what happened she didnt even listen to my query she then staretd telling me about the amount of november and she told me about 4000 that am owing i was like dude listen do you understand the purpose of my call shen the hangup on me </p> <p>.</p> <p>i called again i spoke to a helpful lady that told me my account is not owing she even sent me a ststement that has 00.00 balance meaning my account is up todate. i called again i got through her again i was like the statement you sent i dont understand i asked her what is the meaning of the 00.00 she said that means you are not owing i was what about the money i revesed because the card was not working then i decided to revese the momey. she then said to me let me transfer you to the department that can be able to assist you to activate you card again. i said to her no il call again. so now what i need to know from you why didnt you call or send me an sms starting that my card will be closed and for how long. i want my card open because ever since ive started using your card ive never missed not even a single payment am not happy at all </p>