Rude, Abusive staff. Disgraceful company

In November 2024, African Bank took it upon themselves to update my credit reports with the R0.00 balance and a closed account status for my 2 loans.

I have been to branches to sort this out, who then said that they cannot find the accounts on their end. I have then contacted African Bank telephonically, only to be met by extremely rude and abusive staff ****erally shouting and talking over you to get their word in). I have lodged a complaint with a response from the complaints team asking for a screenshot of my credit report and no further response since 16 January.

I have spoken to managers and two of them giving different responses as stated below:

1: The first says that my account has been sold to a third party collections agency and has not been sold. This after she asked me to send my credit report directly to her. 2: The second says it has not been sold to a third party company and was very rude. When asking her to send me a test email as the other manager did, so that I can send her the credit report, she asks me "why should I send you an email, why can't you just write my email address down".

I have been met with some more rude agents since then, with no response.

I have been advised by the NCR to refer the matter to the National Consumer Tribunal. I will do this promptly, but would like to avoid this process if needed. I would like an executive to call me to sort this out. We will go through all the emails and I will be requesting call recordings as well.

I have never been abused by a company before. This is terrible.