NM
Nomsa M
1 reviews | Active since Jun 2012
30 Dec 2025, 09:21
Rosebank branch extremely concerning service
The agent at Rosebank mall is arguing and refusing to take accountability for NOT telling me that iPhones are problematic for resetting the password. This is after I told her that I struggled with the app since the holidays started and I have not been able to reset my passwords
Helpful (0)
Replies (5)0
Replies (5)
African Bank's replyOfficial
30 Dec 2025, 10:05Thank you for your feedback. We apologize again for the inconvenience you experienced at our Rosebank Mall branch. Please be informed that we have escalated your complaint to the Area Trade Manager, who will review the matter and may contact you directly to ensure your concerns are addressed.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply30 Dec 2025, 10:05
Official
Thank you for your feedback. We apologize again for the inconvenience you experienced at our Rosebank Mall branch. Please be informed that we have escalated your complaint to the Area Trade Manager, who will review the matter and may contact you directly to ensure your concerns are addressed.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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NM
Nomsa M's updateReviewer Update
30 Dec 2025, 13:58Regrettably, this apology is not helpful, especially considering that when I got home I was unable to access the banking app AGAIN. I reset my password earlier this morning, but I still can’t access your banking app. I still need assistance but I am not going to the branch again. I am still traumatised from this morning’s experience
NM
Nomsa M's update30 Dec 2025, 13:58
Reviewer Update
Regrettably, this apology is not helpful, especially considering that when I got home I was unable to access the banking app AGAIN. I reset my password earlier this morning, but I still can’t access your banking app. I still need assistance but I am not going to the branch again. I am still traumatised from this morning’s experience
African Bank's replyOfficial
30 Dec 2025, 15:11We sincerely apologise for the distress caused by your experience. We attempted to contact you to assist further; however, we respect your decision not to engage at this stage.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply30 Dec 2025, 15:11
Official
We sincerely apologise for the distress caused by your experience. We attempted to contact you to assist further; however, we respect your decision not to engage at this stage.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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NM
Nomsa M's updateReviewer Update
01 Jan 2026, 05:38It’s not true that you attempted to contact me. A phone rang and I answered “please send an email “. I requested the person to send an email. An African Bank agent **** and distorted our conversation when I went to your branch in Rosebank and you expect me to trust anyone calling me without written verification . What is wrong in requesting someone to email to schedule an appointment time to talk? Certain debit order have already returned since I couldn’t do the transfer from AFRICAN BANK APP to cover the costs. If the issue is not resolved TODAY I will use other social media accounts and lodge a formal complaint with relevant authorities
NM
Nomsa M's update01 Jan 2026, 05:38
Reviewer Update
It’s not true that you attempted to contact me. A phone rang and I answered “please send an email “. I requested the person to send an email. An African Bank agent **** and distorted our conversation when I went to your branch in Rosebank and you expect me to trust anyone calling me without written verification . What is wrong in requesting someone to email to schedule an appointment time to talk? Certain debit order have already returned since I couldn’t do the transfer from AFRICAN BANK APP to cover the costs. If the issue is not resolved TODAY I will use other social media accounts and lodge a formal complaint with relevant authorities
African Bank's replyOfficial
02 Jan 2026, 09:46Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
African Bank's reply02 Jan 2026, 09:46
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***