rippening off old people

I am writing this in total disgust, my mom opened a savings account with African bank last year, now she has been getting calls saying she doesn't have money in her account, how the **** id that possible if she has nothing with them how on earth they they get her numbers, she is an old women she has to take taxis to get to the nearest bank, only to be told there is nothing in her account how was that account ****en opened, now I have to take off work because she is in a state and she can’t even walk. She is crying uncontrollable because that she was hoping her money will grow if give her some profit. I want a ***en answer before end of business, if anything happens to my mother there will be hell to pay.