********** and bad bureau

I got a loan from African bank mall of Africa, dealt with abegirl pretty molofane who had a bad attitude, didn't care about customer service and when I went back later took me from pillar to post because helping me was "not her job". When I called n asked to speak to the branch manager she **** and said she was the manager.

African bank loaned me money, which I returned within the grace period of 7 days because I wanted to know if I qualified and was told credit would get back to me with an approval or decline and instead woke up to money in my account. No approval. No call. No sms. Nothing!. They took the money, and didn't close the account. 15 day's later I was ready to take out a loan only to be declined everywhere I go because I'd be "overcomitted" seeing as I have a loan. I called African bank and spent about R250 trying to get a closure letter (that' I should have had 18 days ago) and I STILL DON'T HAVE IT. It's one story and pillar after another. I'm told to wait for a week to get a closure letter and 3 months for a loan)with ANY institution, and a month for my bureau to clear!

To top it all off, they debited me close to R1500 this morning!!!! When I paid the money within 7 days. They would only issue the letter if I paid the balance owing of R1500 when I refused, a dr order went off as soon as my salary came in.

I've called call centre, head office, been to mall of Africa, and midrand branch. No joy! Nothing but a bureau that's messed up because someone didn't do their job and now I must pay for it. No one takes accountability or is prepared to fix this.