VP
Vishal P

1 reviews | Active since May 2018

31 May 2018, 09:43

*******!

I had settled the outstanding balance on my African Bank credit card five months ago and I submitted a letter to them confirming the same, however they still take off a R100 from my bank account every month. I had even called their customer service and notified them that my outstanding balance has been settled and I wish to cancel my account but nothing has been done to date. What more do I need to do to cancel my account with African Bank?

0
Replies (3)
African Bank
African Bank's reply31 May 2018, 10:04
Official

Hi Vishal,

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

Best regards,

VP
Vishal P's update27 Jul 2021, 12:12
Reviewer Update
Good day.
Kindly provide me with details on how to cancel my credit card.
The credit card was fully settled in 2017 however I am still being charged R100 a month for no reason.
African Bank
African Bank's reply27 Jul 2021, 12:32
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together. 

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team *** 

Best regards,