Rigid & unresponsive Customer Service

Dear African Bank,

I'm appalled by your distasteful customer service. You have always dealt with my queries in a rigid and unresponsive manner.

27/01/2023 @13h15 - I lodged a ATM Withdrawal query at your Dobsonville Mall branch.

09/02/2023 @08h00 - I called ***... Three times and the calls where not answered. I then sent a message via Twitter.

10/02/2023 @15h13 - I received a call from Caroline: *** (social media department) who couldn't answer the only question I had, so instead of her doing her job and finding out the answer to my question...she kept on telling me that I should do a follow up on the 01/03/2023 regarding my query. The level of incompetence projected by some of your agents is never surprising.

01/03/2023 @07h05 - I called *** and I had the pleasure of speaking to Nombulelo (customer service department). She advised that my query was lodged on the 10/02/2023 with @Absa. African Bank was advised that feedback will be received on the 01/03/2023, so we concluded the call...saying that I will call again.

02/03/2023 @13h34 - I called *** and I spoke to Leroy (customer service department), who advised that he needs to speak to his supervisor because he cannot access further information in my query...which needs his supervisor, so placed me on hold for more than 10 MINUTES, I hung up.

I then called again @13h55 and I spoke to Thabile, who advised me that she is going to look for Leroy, so she placed me on hold over 5 MINUTES with no response...so I hung up. I haven't received a callback nor any sort of communication since then.

It never ceases to amaze that African Bank spends so much time and effort to attract new customers and spends next to nothing to retain the ones they've got.

I would be grateful if you would just have a look at my concerned issue & arrange for a resolution soonest.