Ridiculously Greedy ******* with Terrible Service

<p>I have loans with African Bank dating back to 2012. During 2015, due to unforseen circumstances, I had no choice but to go under debt review. In 2016, I was retrenched & informed African Bank accordingly. They told me to submit various documents to prove this which I did (more than once). In the interim, I got my pension and told them that I wanted to settle my accounts as I was now unemployed. They sent me settlements, but these were almost as much as I had borrowed (despite the fact that I've been paying these accounts for 3 - 4 years). I sent them a settlement offer on each loan & told them that I felt entitled to a discount because I was settling the accounts much earlier. In the meantime I was in regular contact with their insurance department because I was told that if I'm still unemployed after 6 months - then the insurance will pay out. From August 2016 to date, I am still awaiting a response from their insurance dept. I did however continue to pay the debt review payments but at the end of March I had no more of my pension money left and could no longer pay. (All the while, I was in regular contact with them to try and get them to lower the settlement amounts - but no response). Eventually in June 2017, after numerous mails & calls, I was desperate & sent a mail to their Consumer Advocate's office. Within a day, I received a call in which they basically told me I couldn't deal with the consumer advocate until I had dealt with general staff to try resolve the matter (which is what I had been trying to do since August 2016). I have now done a detailed study of each of my accounts & seen that to date, I have paid back all the capital advanced as well as more than R200 000 in interest over the various accounts. I feel that I did everything to keep my side clean, I kept informing them that there would be a point where I would not be able to make anymore payments. As for their insurance department, I have yet to have a response regarding the possibility of the insurance taking care of these acccounts. If it's up to African Bank - you will be indebted to them for the rest of your life if you are not able to keep up payments, regardless of the circumstances which you face. </p>