Ridiculous waiting time 2 weeks for a credit application

I will not stop writting about the **** service of African Bank I have been waiting since the 29th for a credit application for 2 weeks now its been saying reviewed, how long does it take to review a credit application and the worst thing is they don't even communicate with you, but as soon as they see its on Hello Peter than they want to make contact and promise you everything will be sorted in 48 hours well my 48 hours has been going on for more than two weeks now, i have resent bank statements and everything required over and over and over again, I do not wish to speak to a customer representative I wish to speak to someone higher up in the bank cause this is absolutely ridiculous, non off the other banks take so long you get it within hours, You guys take more than 2 weeks its a joke, I want to speak to someone who k ows whats going on. My next step is putting in an article in the newspaper.