Ridiculous system for renewing a card!

Having now been twice to renew my debit card (which expires 31st Dec) .at Galleria African Bank I still have no new card and have been told nothing they can do unless I go to Home Affairs and get a letter to confirm I have no fingerprints. I am a 71 year old pensioner with replacement hips and surely you do not expect me to go and queue for hours at home affairs. This is ridiculous even my driving licence confirms I have no fingerprints. The facial recognition said success but then error on the Bank acceptance !! I have wasted almost two hours trying to get this sorted. I am only renewing my card having had my account for a number of years. Surely you must have another way for me to get my new card as I know numerous people who have no fingerprints so there should be a way round it. I can't understand why just my ID is not acceptable to renew it. The consultants advice when asked what else can I do she rep**** there was nothing that can be done !!! I will therefore be closing my account and banking elsewhere.