DG
DOREEN G

1 reviews | Active since May 2012

16 Feb 2015, 14:35

Ridiculous Interest

I have been paying my 2 accounts on time, every month, without skipping it, for almost 4 years now. In December 2014 I could not pay the installment. I have contacted African bank and asked to please either take a double debit or to extend my agreement with an extra month. A double deduction was done and I had to reverse the arrears payment again due to cash flow. (I wanted this agreement extended)<br> <br> I now see that I have been charged a horrific ridiculous amount of interest after I phoned to explain my situation and asked for help. I request that you extend my agreement with one month on and write off this crazy, laughing matter you call - \interest"that you are charging or I will point blank refuse to make ANY other payments on either accounts.<br> <br> Awaiting your solution or I am stopping any further debits owed on this account and taking this issue as far as Carte Blanche AND other Social media. This is absolutely unacceptable!!! I WILL NOT pay this ridiculous interest on these accounts. NEVER. Ill rather stop paying it completely."""

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Replies (1)
African Bank
African Bank's reply16 Feb 2015, 15:37
Official
Hello DORRA,

Thank you for referring your concerns via Hello Peter.

We confirm that we have provided you with feedback and the matter has been resolved.

Should you require any further assistance in this regard please contact us on ***.

Kind Regards

Ruth Mmotlana
Service Optimization Specialist
Shared Services
***