Ridiculous facial verification required to open an investment account!!!

What is this new added layer of nonsensical red tape??? When I am trying to invest my mum's money from a world bank account into a notice account, a verification via facial recognition is now unnecessarily required, and secondly the useless process does not work. Perhaps someone at your bank should do some research in customer satisfaction and user friendly self service banking, without customer's having to constantly talk to consultants, or go into a branch, every time a banking transaction needs to be done!!!! Are you people still living in the dark ages!!! And no I don't want to talk to anyone, I want someone to sort out the online banking!!!