Ridiculous Behavior

I am honestly at my wits' end with African Bank now & sick to death of their (very serious lack of) internal communication. Their pathetic attitude towards customers and threatening tactics are ridiculous. I have (as written in previous reviews) been trying to get all my accounts with them sorted since August 2016. Due to a serious lack of decent communication between all the different departments of African bank, this matter (16 months later) is still not resolved. My husband & I have sent through books worth of documentation wherein we have requested that all matters be addressed to me. These included copies of ID, Marriage certificate, power of attorney, PAIA etc etc (all as requested by African Bank). I have furthermore spent countless hours and telephone calls trying to sort out the accounts - but to no avail. Today, they have the audacity to send a "tracer" to my husband's place of employment!!! As if my husband is trying to run away and avoid them. This - despite the fact that we haven't changed address or contact numbers or place of employment. If their internal communication were better - they would know EXACTLY how to get hold of both of us (without having to send a "tracer"). It is ********* to say the least and simply bad for business. So, they send this "tracer" with documents wherein they then expected that my husband would commit to paying "even just R100 per month" towards the accounts. (The same accounts which we wanted to SETTLE last year in August when African Bank chose to ignore all attempts to do just that). My husband informed the "tracer" that under no circumstances would he sign said documents in view of the various factors pertaining to the accounts. He also informed the "tracer" that we have approached a legal representative as well as the banking ombudsman and (most recently) - the NCR directly. The "tracer" mentioned that we are not the 1st to complain about African Bank. Apparently may people are complaining about the same thing or that African Bank doesn't stick to arrangements made between themselves and clients, African Bank doesn't respond to clients queries or attempts to deal with accounts. So this just makes one think.... African Bank are pathetic, their service is way below par. It's about time that African Bank is brought back in line. They simply seem to do as they please, ignore their clients or threaten clients. African Bank has already had numerous complaints (including reckless lending) against them, but nothing has been done? Maybe they should get their "internal communication" up to scratch before they hound clients and threaten them or have "tracers" visit clients at work - when they (African Bank) don't update the notes on customer's accounts. African Bank is by far the worst financial institution in the country and people should avoid them at ALL COSTS.