Reversal request

Item: African Bank
Rating: 1
Author: Lota M

African bank has the poorest customer service ever—it’s been 2 months now waiting for a reversal to be done 😢😢

All I need it’s reversal of online transaction nothing much —I followed all the requirements from affidavit to opening a case as recommended—yet no reversal done

Helpful (0)

Replies (3)

African Bank's replyOfficial

29 Sept 2025, 13:26

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.
Your African Bank Support Specialist team

African Bank's reply29 Sept 2025, 13:26

Official

Lota M's updateReviewer Update

30 Sept 2025, 13:24

All I need a reversal please -this is the only bottom of it that am asking for —I went to your diepsloot branch and was told a reversal cannot be done —Lebo was very very helpfull but she is restricted to make such decision

Lota M's update30 Sept 2025, 13:24

Reviewer Update

African Bank's replyOfficial

30 Sept 2025, 16:38

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***

African Bank's reply30 Sept 2025, 16:38

Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***