Retrenchment Insurance

I took a loan from African Bank in March 2019 which included retrenchment insurance . Unfortunately end of August 2019 I was retrenched. I went to one of the branches to notify them that i had been retrenched, i was advised that I should make an affidavit confirming that I was retrenched and provided african bank with retrenchment letter which I did.

I was advised to hand in documents every 6 months confirming I am still unemployed, i have been going to your branches and doing that.

As from August last month african bank call center has been harassing me for payment, i even went back to the branch and they yet could see on their system that i have been submitting my documents as requested .

I want to know why the head office is not updating my documents, this is how african bank rips off people . I do not know how african bank thinks i should pay them when i have retrenchment insurance and i am still unemployed . This is not treating customer fairly as per their fais regulations and ombudsman they should treat customers fairly and should record customers details/information. African bank is proving that they do not adhere to regulations .

I would like someone in management to sort out this matter urgently!

Regards Susan Ngoako ***