Retrenched/Settlement/Payments/***********

My husband was retrenched,took the papers in 3 x to the branch.Every time just calling to say he must pay after explaining then just had to take new paperwork in.So he told them he did it 3 x before, not going to do it again.So he stop paying.We received calls and messages that he have been handed over to MBDCS.I've called them, and made a arrangement for payment.The ref number I've used for the first 3 installments was wrong, so I phoned them couple of times and send couple of emails with proof of payments.No response.So I received messages if we settle the account before 31December 2015 we'll get a discount of 40%.Trying till today getting that after been at the Rustenburg branch in December asking them for help.They just let us phone the call center there and they told us that they would send us a email before the end of that same day.Still waiting.Now they keep calling asking why we havent settle the account, the discount isn't available anymore and they still haven't deduct the first 3 payments yet.My husband went again to the Rustenburg branch for help again just to phone the call center there with no help no answers to my problem.the call center is useless!!!