TR
Tshepo R
1 reviews | Active since Nov 2025
04 Nov 2025, 10:16
resolve my issue & have sense of urgency
Disgusting service ever. The forensic & complaints department is ***********, they haven’t resolved my issue with alleged ***** even after submitting documents required from me about 3 months. The customer service department all they do is escalate the matter to relevant department. Going to the branch also is useless
Helpful (0)
Replies (6)0
Replies (6)
African Bank's replyOfficial
04 Nov 2025, 13:39Thanks for speaking up and calling us out. We're serious about keeping personal information safe. Your security is a priority. To address your concern, we follow to our standard customer identification and verification process. Upon registering your concern, look out for a verification SMS. Reply 'Yes' to proceed.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply04 Nov 2025, 13:39
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. Your security is a priority. To address your concern, we follow to our standard customer identification and verification process. Upon registering your concern, look out for a verification SMS. Reply 'Yes' to proceed.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
TR
Tshepo R's updateReviewer Update
07 Nov 2025, 12:48No tangible inform being communicated with me thus far but I keep getting sms’s that I have to reply. I don’t understand why your entity has no sense of urgency in customer care services & the unfortunate part is I’ve submitted what was required from my end & about 3 months ago for that matter
TR
Tshepo R's update07 Nov 2025, 12:48
Reviewer Update
No tangible inform being communicated with me thus far but I keep getting sms’s that I have to reply. I don’t understand why your entity has no sense of urgency in customer care services & the unfortunate part is I’ve submitted what was required from my end & about 3 months ago for that matter
African Bank's replyOfficial
07 Nov 2025, 13:47Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
African Bank's reply07 Nov 2025, 13:47
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
African Bank's replyOfficial
07 Nov 2025, 13:47Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply07 Nov 2025, 13:47
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
TR
Tshepo R's updateReviewer Update
10 Nov 2025, 10:49This is what I’ve been told you for a period of 3 months. Should I wait another 3 months or engage with the banking ombudsman since there seems to be no resolution & there’s no explanation as to the delay. The investigating officer also by the name of Tinyiko Baloyi is unreachable & complaints specialist by the name of Nontando Foloti is not communicating
TR
Tshepo R's update10 Nov 2025, 10:49
Reviewer Update
This is what I’ve been told you for a period of 3 months. Should I wait another 3 months or engage with the banking ombudsman since there seems to be no resolution & there’s no explanation as to the delay. The investigating officer also by the name of Tinyiko Baloyi is unreachable & complaints specialist by the name of Nontando Foloti is not communicating
African Bank's replyOfficial
10 Nov 2025, 11:09I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply10 Nov 2025, 11:09
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.