Resetting password issues

Their service is very poor ,the consultants are not helpful. After waiting 1hour and 15 minutes to be assisted regarding setting up my app password and pin that I have forgotten due to changing a phone ,I was told that they have no WiFi ,I need to use my own data to be assisted resetting it up,I bought my data,the lady tried to assist me ,but their was network issues which she stated that network is an everyday issues because their are in a lower ground ,I asked her to try with the work computer,she tried only once and she told me there's nothing she could do but for me to go to another branch which is Randburg and I stay close to Cresta mall ,it's been three weeks trying to reset my password, previously when I went the same lady said after 4 hours I should try to reset it at home ,whilst I never even received an OTP from the bank so how was I suppose to reset it ,today 26 September 2025 ,I physically went again and I was unable to be assisted .I am so frustrated to a point where I just want to cancel my account ,it is unacceptable to have consultants who are unable to resolve small issues ,but rather push to another branch ,so now I have to spend more money to go a different branch for just a small issue.can the head office please assist me and talk to their Cresta staff ,which is Two ladies,I need some one to resolve my app issue.