Request to amend and increase payment amount

After I logged a complaint with HelloPeter pertaining my request for a payment arrangement letter for almost a month or two.<br> Last week I got an email from Ruth Mmotlana (Customer service support specialist) in com croon my HelloPeter complaint. <br> On the 14th I got a call from African bank requesting for my my email and got confirmation that the agreement letter will be mailed to me .<br> An automated email was received from African and bank as promised.<br> When I handed the letter to my HR to secure my job I was then advised to atleast increase my payment amount so I can push the arrears amount in 12 months.<br> I then called collections deparwnt and requested for the amount for the following Ref no:*** to be increased as of end of November That's when I was told the same story that I was told that African Bank does not provide Arrangement letters. I have the letter already however I just need to Increase the agreement amoun on the letter then hand the letter to my HR before Friday to secure my job and be able to pay my them,without the letter my contract will be terminated on Friday.<br> Tlou Mokgoka requested for a copy that was sent to me.<br> I mailed it till today he has not contacted me