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elna E

1 reviews | Active since Oct 2016

17 Oct 2016, 16:03

Repayment of credit card

<p>My credit card is in arrears, I have been trying contact African Bank for three months to get banking details that I can transfer money. When I filled in the forms, African Bank made a mistake, putting 8 B as the street number. They have my ID number, my cell phone number, street address, but with 8B instead of 8, same street. Now i am not the same person and I can not transfer the money because they refuse to give me the banking details. I want to pay them, I just need banking details. I think it is the worst service. A lady with the name Bianca helped me and then call her supervisor. I think it is pathetic, that is the reason why African Bank won't survive.</p>

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Replies (1)
African Bank
African Bank's reply25 Oct 2016, 13:24
Official

Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***