REPAIRS ON LOUNGE SUITE

I BOUGHT A LOUNGE SUITE FROM BEARS JANUARY 2014, I WAS FINANCED THROUGH AFRICAN BANK.<br> I HAD A COMPLAINT ON IT DURING THE FIRST TWO MONTHS, WHICH THEY REPLACED WITH A NEW SUITE. HOWEVER SINCE DECEMBER 2015 I NOTICED THAT THE LOUNGE SUITE THREE SEATER'S BACKREST WAS LOOSE AND THE TWO SEATER WAS SAGGING. I CONTACTED AFRICAN BANK AND THEY TOLD ME THAT THEY WOULD ATTEND TOO THE CAMPLAINT. DURINING JANUARY I CALLED AGAIN REGARDING MY COMPLAIN A LADY CALLED PRETTY TOKD ME THAT NO COMPLAIN WAS LOGGED ON THE SYSTEM BUT SHE WILL LOG IT, AND SOMEONE WILL CALL ME BACK. HOWEVER TWO WEEKS PASSED I CALLED AGAIN AND SPOKE TO SESENGWE , HE TOLD ME THAT THEY DON'T WHO THE SUPPLIER WAS. HE FOUND OUT THAT IT IS CALGAN LOUNGES IN JHB, I CALLED THE SUPPLIER THEY TOLD ME THAT THEY HAVE A 3 YEAR GAURENTEE ON THE FRAMEWORK. I CALLED AFRICAN BANNK ONCE AGAIN AND SPOKE TO LAZARUS REGARDING THE COMPLAIN HE TOLD ME THAT HE CAN SEE THAT I HAVE PREVIOUSLY CALLED REGARDING MY COMPLAIN. TODAY THREE WEEKS LATER NO ONE CONTACTED ME. THEY DEDUCT MY PAYMENTS EACH AN EVERY MONTH YET I MUST BE PATIENT. I DONT THINK SO. IT'S IS EMBARASSING WHEN I GET VISITORS, TO TELL THEM PLEASE BE CAREFUL WHEN YOU SIT.PLEASE HELP ME.