JM
Janelle M
1 reviews | Active since Feb 2023
03 Apr 2023, 14:54
Removal of my name from your database
Good Day
I was adviced that I was listed on SAFPS listing by African Bank for forged documents. I personally as Zolisa Somi *** 086 I never app**** for a loan with you and this is affecting my credit record. My ID document was ****** and my banking credentials were hacked so whoever app**** for a loan with you must have done that on my behalf. I even opened a case in East London for what had happened to me. I have been trying to contact african bank but your call centre is unreachable. As you I didnt get that loan on my name so am pleading with you to please remove my name from your database.
This is the reference number of the listing from SAFPS SH***1 dated 04 June 2021 for forged documents and I never got a cent from you. Hoping to hear from you soon before I take legal action.
Helpful (0)
Replies (11)0
Replies (11)
African Bank's replyOfficial
03 Apr 2023, 17:31We're giving your concern our full attention and we'll get back to you shortly. ^Spha
African Bank's reply03 Apr 2023, 17:31
Official
We're giving your concern our full attention and we'll get back to you shortly. ^Spha
African Bank's replyOfficial
03 Apr 2023, 17:35Hi Janelle, thanks for reaching out to us. We tried contacting you, and the number is voicemail. ^Spha
African Bank's reply03 Apr 2023, 17:35
Official
Hi Janelle, thanks for reaching out to us. We tried contacting you, and the number is voicemail. ^Spha
JM
Janelle M's updateReviewer Update
03 Apr 2023, 17:55I am Zolisa, can you reply here my number is not on voicemail. You can send me an email at *** I want this issue addressed asap. African Bank must stop playing funny games
JM
Janelle M's update03 Apr 2023, 17:55
Reviewer Update
I am Zolisa, can you reply here my number is not on voicemail. You can send me an email at *** I want this issue addressed asap. African Bank must stop playing funny games
JM
Janelle M's updateReviewer Update
04 Apr 2023, 08:15I dont have airtime to call you cause your call centres take 100 years to get hold of a consultant. So please call me on ***and I am looking forward in your team removing my name from your database.I owe you nothing
JM
Janelle M's update04 Apr 2023, 08:15
Reviewer Update
I dont have airtime to call you cause your call centres take 100 years to get hold of a consultant. So please call me on ***and I am looking forward in your team removing my name from your database.I owe you nothing
African Bank's replyOfficial
04 Apr 2023, 10:12Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply04 Apr 2023, 10:12
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
JM
Janelle M's updateReviewer Update
10 Apr 2023, 10:59Good Day
I am Zolisa Somi ID number *** 086 and I went to the East London SAPS station were I opened a ***** case that took place under my identity. Unfortunately they couldn't help me stating they don't have records of the case, cannot see the docket and since it was opened in 2021 they have track record of it. I am really stressing and this is affecting me health wise, my bank account at Standard Bank is closed since I stopped using it after the whole incident. Can you please find other ways to assist me and I never apl**** for a loan with you,who ever hacked my phone and forged my documents messed up with my life. I never app**** for a loan with you, all I want is my name removed from SAFPS. I cannot even open a clothing account because of the listing.
My reference number on the SAFPS database is SH***1 dated 4 June 2021 for forged documents. I am on a verge of seeking other help even if I go legal route
JM
Janelle M's update10 Apr 2023, 10:59
Reviewer Update
Good Day
I am Zolisa Somi ID number *** 086 and I went to the East London SAPS station were I opened a ***** case that took place under my identity. Unfortunately they couldn't help me stating they don't have records of the case, cannot see the docket and since it was opened in 2021 they have track record of it. I am really stressing and this is affecting me health wise, my bank account at Standard Bank is closed since I stopped using it after the whole incident. Can you please find other ways to assist me and I never apl**** for a loan with you,who ever hacked my phone and forged my documents messed up with my life. I never app**** for a loan with you, all I want is my name removed from SAFPS. I cannot even open a clothing account because of the listing.
My reference number on the SAFPS database is SH***1 dated 4 June 2021 for forged documents. I am on a verge of seeking other help even if I go legal route
JM
Janelle M's updateReviewer Update
10 Apr 2023, 12:21You have been calling me for several times and you keep on explaining same thing to me. All I want is for you to fix this problem. Remove my name from your database and SAFPS as you are the ones who reported this matter to them. I explained the issue of documents on the last message I sent you. Read the above message and the struggle of getting those message
JM
Janelle M's update10 Apr 2023, 12:21
Reviewer Update
You have been calling me for several times and you keep on explaining same thing to me. All I want is for you to fix this problem. Remove my name from your database and SAFPS as you are the ones who reported this matter to them. I explained the issue of documents on the last message I sent you. Read the above message and the struggle of getting those message
African Bank's replyOfficial
10 Apr 2023, 13:12Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***.
African Bank's reply10 Apr 2023, 13:12
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***.
JM
Janelle M's updateReviewer Update
10 Apr 2023, 13:17I have been that for the past 2 weeks but your support specialist team ain't solving my problem. I am on the verge of taking further actions with African Bank now
JM
Janelle M's update10 Apr 2023, 13:17
Reviewer Update
I have been that for the past 2 weeks but your support specialist team ain't solving my problem. I am on the verge of taking further actions with African Bank now
African Bank's replyOfficial
10 Apr 2023, 13:24Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply10 Apr 2023, 13:24
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
JM
Janelle M's updateReviewer Update
10 Apr 2023, 15:01I am not going to call you, African Bank is a very big ****. I will expose you to all South Africans to never even go after your services. I need to expose you to Political Parties like EFF who take us seriously. I am tired of your behaviour and how you handling my query
JM
Janelle M's update10 Apr 2023, 15:01
Reviewer Update
I am not going to call you, African Bank is a very big ****. I will expose you to all South Africans to never even go after your services. I need to expose you to Political Parties like EFF who take us seriously. I am tired of your behaviour and how you handling my query