sN
stephanie N
1 reviews | Active since Jun 2013
26 May 2023, 13:35
regret switching banks
terrible services I have wasted my airtime trying to get through a consultant to assist me with my bank app that is blocked I haven't blocked it,but it's apparently blocked when the app went offline how I don't understand this is just frustrating I have no money to go into your branch,and I used R100 airtime just holding on for a consultant when I finally get through the agent cut the call just for me to rejoin the que all over again never in my life had this problem with standard bank rather go back to them cos sorry african bank got issue's
Helpful (0)
Replies (3)0
Replies (3)sN
stephanie N's updateReviewer Update
29 May 2023, 14:35thandeka called me to help and she told me to go to the website however she promised to call back in 5 MINS to make sure it was done,she didn't call and it's still not sorted out just wasted my time
sN
stephanie N's update29 May 2023, 14:35
Reviewer Update
thandeka called me to help and she told me to go to the website however she promised to call back in 5 MINS to make sure it was done,she didn't call and it's still not sorted out just wasted my time
African Bank's replyOfficial
29 May 2023, 15:00Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply29 May 2023, 15:00
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
sN
stephanie N's updateReviewer Update
01 Jun 2023, 09:06hello I just spoken to sindiswa she told me to go to a african bank branch I did explain I am unable to she says she isn't mandated to assist me I need my app to pay accounts as I can't leave the house I need urgent help with resetting my pin and password this is ridiculous as standard bank always helps me with this issue over the phone if this isn't sorted will go back to standard bank and close my account
sN
stephanie N's update01 Jun 2023, 09:06
Reviewer Update
hello I just spoken to sindiswa she told me to go to a african bank branch I did explain I am unable to she says she isn't mandated to assist me I need my app to pay accounts as I can't leave the house I need urgent help with resetting my pin and password this is ridiculous as standard bank always helps me with this issue over the phone if this isn't sorted will go back to standard bank and close my account