Refused to refund me

Can I please be assisted with my refund from African Bank that they refused to give my refund.

I was having two accounts with them a loan and credit card, my debt counselor was paying too little I top up with R150 on both.

The credit card one I’ve overpaid it and I got my refund and settlement letter, the second one for a loan paid it and received a settlement letter for it, I’ve also overpaid it with R366.69.

I’ve received sms on the 06 May 2023 Account *** is in credit with R366.69 to claim your refund please email ID copy and banks statement to *** the agent at the bank sent all the required documents for refund. 12/05/2023 reff: *** feedback will be provided within 72hours 12/05/2023 Reff: *** has been resolved 16/05/2023 reff: *** feedback will be provided within 72hours 17/05/2023 reff: *** query resolved Statement attached it shows the money is transferred when I ask the agent at head office she advise transferred internally not to my account, I asked when will I get the money I didn’t get a proper answer as my banking detail is updated by them after receiving my fica documents.

Can you please help me to get my refund I need that money. See attached all the documents.

Hope to hear from you soon.

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