Refusal to refund credit due.
Loan account is paid off. Payment shows on the statement and the balance is now in credit but they are refusing to refund me without proof of payment. This is extremely unreasonable when they have the money and it shows on their system. Is this how they ***** from customers.
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African Bank's replyOfficial
24 Jun 2019, 10:12 Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply24 Jun 2019, 10:12
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team