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THOBILE X

1 reviews | Active since Dec 2012

29 Nov 2017, 09:51

Refund requested, no feedback

I had paid in money to reduce my debt, R10000, but due to circumstances, needed the amount refunded. Requested the refund on Sunday, was only told on Tuesday to send a bank statement reflecting the amount paid. have been advised that i will receive an sms to confirm the refund, none received after 3 days.

0
Replies (4)
African Bank
African Bank's reply29 Nov 2017, 11:18
Official

Dear Ms Xakaza

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
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TX
THOBILE X's update29 Nov 2017, 14:47
Reviewer Update
Just phoned your call centre again, after 20 minutes on the call, I was told my request was cancelled, they dont know by whom and now resent again and told to await an sms again, though I had not received any sms thus far. On the call regarding this complaint, I was told the refund will be done today, but the call centre agent tells me something different.
TX
THOBILE X's update30 Nov 2017, 12:02
Reviewer Update
I am still waiting for the refund.
African Bank
African Bank's reply01 Dec 2017, 10:44
Official

Dear Ms Xakaza

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team
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