BM
Boitumelo M
1 reviews | Active since Jan 2017
05 Jun 2024, 10:31
Refund request
I need a refund of the monies debited yesterday towards my loans as the money is not mine and urgently need it for funeral arrangements. I provided with my savings account number with the knowledge that an arrangement was made and that there would not be any attempt to track/debit. *** ***
I called immediately yesterday morning once I realized and explained my challenge to the agent.
Helpful (0)
Replies (6)0
Replies (6)
African Bank's replyOfficial
05 Jun 2024, 11:08Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply05 Jun 2024, 11:08
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
BM
Boitumelo M's updateReviewer Update
06 Jun 2024, 09:28Good morning,
I would like to find out if there is feedback on this request.
I would like to find out if there is feedback on this request.
BM
Boitumelo M's update06 Jun 2024, 09:28
Reviewer Update
Good morning,
I would like to find out if there is feedback on this request.
I would like to find out if there is feedback on this request.
BM
Boitumelo M's updateReviewer Update
07 Jun 2024, 08:55It is Friday and I have been requesting for a resolution since Tuesday. No updates, no feedback. How much more does one have to explain the urgency of my request. What more can I do?
BM
Boitumelo M's update07 Jun 2024, 08:55
Reviewer Update
It is Friday and I have been requesting for a resolution since Tuesday. No updates, no feedback. How much more does one have to explain the urgency of my request. What more can I do?
African Bank's replyOfficial
07 Jun 2024, 09:27We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply07 Jun 2024, 09:27
Official
We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
BM
Boitumelo M's updateReviewer Update
07 Jun 2024, 15:27I am still waiting
BM
Boitumelo M's update07 Jun 2024, 15:27
Reviewer Update
I am still waiting
BM
Boitumelo M's updateReviewer Update
07 Jun 2024, 15:58You have just sent me the standard message as a response again, can someone get back to me. I don't know when you say they will revert as soon as the matter is resolved...how soon is that. I mean I waited days now.
BM
Boitumelo M's update07 Jun 2024, 15:58
Reviewer Update
You have just sent me the standard message as a response again, can someone get back to me. I don't know when you say they will revert as soon as the matter is resolved...how soon is that. I mean I waited days now.