1 reviews | Active since Jun 2009
Refund owing
<p>I checked my online profile and saw that one of my accounts was already settled - I then queried this with African Bank and it turns out that it had been settled for a few months already and yet they still let Hyphen PDA pay the installment for the account and they just allocated it to one of the other loan accounts themselves. It is not up to African Bank to allocate my payments and decide where they must go it is up to DebtBusters and Hyphen. For more than a week I have been asking for the refund on those payments and it seems as though African Bank just take their time and don't feel like following up. </p> <p>That refund must be made TODAY. </p>
I am at work and sit in an open plan office. How about contacting via email FIRST to see if I can be contacted telephonically.
It is simple. Do the refund.
I am at work and sit in an open plan office. How about contacting via email FIRST to see if I can be contacted telephonically.
It is simple. Do the refund.
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
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Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
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Contact Centre Support Team
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We hereby confirm that we have provided you with feedback and the matter has been resolved.
Should you require any further assistance in this regard please contact us on
***.
Kind Regards
Contact Centre Support Team
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