Refund not possible

<p>I tried paying offmy credit card online, it refused to go through as it said wrong account number. I then contacted the call centre, the lady who assisted me told me to use a card number. Now, because I didn't have a card with me, the lady gave me a card number. She gave a wrong card number which was closed in 2014. I had sent a proof of payment to Lesenyego at the call centre. I have call numerous times asking for thevmoney to be refunded, nobody can assist me. Instead, i got an email saying my request cannot be processed because there's no proof of payment. I spent a lot of money calling my query cannot be resolved. Please assist, i need my refund because African bank went to debit my account again. </p>