Refund not done

<p>I have requested a refund as my account is currently in advanced.All the requested documents were sent to the Generic email 3x already and I have even received confirmation of receipt.</p> <p> </p> <p>The request was done already on the 24th of May and am yet to receive my money.I have been phoning the customer services and nobody seems to know or understand the internal processes,</p> <p> </p> <p>This is frustrating ,</p>