Refund not being cleared - NO FEEDBACK

Item: African Bank
Rating: 1
Author: Taurean C

During Black Friday week 27th November 2025. I made an online purchase using my MyWorld account card, due to no stock the payment I made was refunded on 3rd of December 2025. I waited two days for payment to be cleared which never happened, I then called in and an agent advised me that it takes 72 hours for refunded payments to clear. I then left it and a week later I called in again 9th December 2025 and a ticket was logged ***. To date no one has been in contact with me. I called in and the line drops when I start to ask questions regarding my refund being cleared.

Helpful (0)

Replies (3)

African Bank's replyOfficial

17 Dec 2025, 11:43

Thanks for speaking up and calling us out.
Your enquiry has been successfully logged. Please verify your contact number by replying Yes to the SMS you received.
Talk to you soon.

Your African Bank Support Specialist team

African Bank's reply17 Dec 2025, 11:43

Official

African Bank's replyOfficial

17 Dec 2025, 16:48

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team

African Bank's reply17 Dec 2025, 16:48

Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team

African Bank's replyOfficial

18 Dec 2025, 15:21

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team

African Bank's reply18 Dec 2025, 15:21

Official