Refund money deposited via your website That's not reflecting on the account

In September 2020 I completed the form online on the African Bank website to open an account using my infants details so I can start a 5 year investment.

In January 2021 I received a bank statement for December via email. The statement showed a my world account number which I used to deposit money into. I also used the option on the website if the bank statement to deposit R20 000 .

R1 000 using my Capitec Bank on 8 January R10 000 using the African Bank website R10 000 using the African Bank website

I went to the branch to confirm that the deposit worked. The branch could not assist because the system wanted the fingerprint of my infant which were never taken as the account was opened on the website.

I sent a message to Facebook African Bank, they day there's no money in the account. It has been 3 weeks since I went to the branch and they haven't called me back like they said.

I need the money to be returned urgently as I could have been earning interest on it everyday it is missing.

Can you please escalate the refund to be done urgently as it's not my issue the poorly designed system of African Bank allowed a child born in 2020 to receive a statement and deposit on the website. I noted at the branch the ID Number of the child says the child is born in 1920 instead of 2020. Return the funds NOW and fix your system at your snail pace without inconvenience to me. You should actually write me a thank you voucher for helping you discover deficiency on the work of your developers.