REFUND ASAP

I have requested by credit card account to be closed and it was done, settled and closed.<br> <br> To my surprise you have debited my account again and and when i called about it the call center agent confirmed it was closed. So my question was why have you guys taken money out my account again and she advised it was a mistake the debit order was not stopped.<br> <br> You have asked me to send a proof of payment I have done so, i had also received a message form my bank advising you have requested proof pf purchase.<br> <br> I need my money back, your agent advises it was a mistake so why all theses long processes!!!<br> <br> Regards