Refund

I am horrified by the African Bank service, I have logged a refund since last week Tuesday and I was told that it has been escalated and I have been following up and was told that it has been escalated and I will be called and no one has called, I followed up again today, same story, African Bank, please do my refund please. I fi had the money that I owe you believe me I will settle your accounts first thing in the morning and never again and never again do business with such a horrible institution