Refund

I made a gas purchase through my bank app, as I’ve done many times before. However, this time, the app encountered an error during the transaction. Despite the error, it still deducted the amount for the gas. Unfortunately, I never received the necessary token, and the app didn’t allow me to resend it. I promptly called customer service, and they assured me they would log a refund. However, it’s been quite a wait since March 14th, and every time I call, I encounter the same process. They repeatedly verify whether I truly need a refund, and only in the last 2 or 3 calls was the issue escalated to the payments team.

Frankly, this experience has left me disappointed. Once I receive my refund, I’m definitely switching banks. It’s disheartening that the customer service hasn’t been more customer-oriented.