REFUND

I went to African Bank Carlton centre on th *** to settle and close my credit card. I gave the consultant R14 700.00 and my settlement amount was 14 660.76 as per the settlement letter that i was given by them. The cosultant took my money and load it to their machine and some of the rands (R1900.00) stuck on the machine and I was told not to worry as the machine is always doing that . I called them on Thursday to follow up and i was informed that they are waiting for SBV/HEAD OFFICE to comeback to them. Till today no phone call of feedback. Im not sure why is african bank still using this machine cause clearly the machine is not working. I want someone to tell on what is going on, so dissappointed with your poor and horrible service. You can go back and check my history /profile , ive been loyal to you guys and this is what im getting from you