MR
Marupeng R
1 reviews | Active since Mar 2017
08 Apr 2022, 08:41
***. Urgent assistance please
I logged a query with African Bank asking them to allocate funds sitting in their suspense account into my account. I detailed everything in the email and attached all supporting documents. the matter was closed yesterday but the query was not resolved. I have calling and explaining myself to different people. I did not ask for the funds to end up in the suspense account. This is really frustrating. The Reference number for the new request is ***. Please assist. The query that was botched was under ***. I am in need of those funds. Your urgent assistance would be greatly appreciated.
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Replies (3)
African Bank's replyOfficial
08 Apr 2022, 11:20We acknowledge your query, to ensure that we are engaging with the account holder we will need to verify you. An SMS has been sent to your registered mobile number, please respond on the SMS for further assistance
African Bank's reply08 Apr 2022, 11:20
Official
We acknowledge your query, to ensure that we are engaging with the account holder we will need to verify you. An SMS has been sent to your registered mobile number, please respond on the SMS for further assistance
MR
Marupeng R's updateReviewer Update
09 Apr 2022, 14:17I just received an SMS stating that the query has been resolved but the money is not reflecting in my MyWorld account or the loan account. I can't be paying a monthly installment for an amount that I do not owe. This is unprofessional and really frustrating. Your SMS are really frustrating as it does not detail WHAT has been resolved. It just says resolved. Now I have to waste my airtime calling the Call Centre only for someone to get my query wrong. The call centre agents also don't know what was done. Now both queries *** and *** have been closed and STILL my issue has not been resolved. The payments team has approved the proof of payment from FNB yet they have not allocated the funds to my account. Fix this.
MR
Marupeng R's update09 Apr 2022, 14:17
Reviewer Update
I just received an SMS stating that the query has been resolved but the money is not reflecting in my MyWorld account or the loan account. I can't be paying a monthly installment for an amount that I do not owe. This is unprofessional and really frustrating. Your SMS are really frustrating as it does not detail WHAT has been resolved. It just says resolved. Now I have to waste my airtime calling the Call Centre only for someone to get my query wrong. The call centre agents also don't know what was done. Now both queries *** and *** have been closed and STILL my issue has not been resolved. The payments team has approved the proof of payment from FNB yet they have not allocated the funds to my account. Fix this.
MR
Marupeng R's updateReviewer Update
09 Apr 2022, 18:19Yes it was successful. The email that I sent has proof of payment from you guys on the 16th of March. It also has a proof of payment from FNB when they paid the funds back to African Bank on the 18th of March. What more do you want from me? What other proof can I send. Please read the many emails that I sent to ***
I explain everything there. However, incase you didn't read the email, here is the summary:
16 March: African Bank pays R11 477.39 into my FNB temp loan 05TLN***. The funds end up in FNBs suspense account
18 March: FNB pays R11 477.39 to African Bank with 05TLN*** as the reference. I attached the POP.
If the matter is being investigated kindly reopen my query or provide me with a new reference number for this investigation
What is the turnaround time?
Why was my query closed if the matter is still being investigated?
I explain everything there. However, incase you didn't read the email, here is the summary:
16 March: African Bank pays R11 477.39 into my FNB temp loan 05TLN***. The funds end up in FNBs suspense account
18 March: FNB pays R11 477.39 to African Bank with 05TLN*** as the reference. I attached the POP.
If the matter is being investigated kindly reopen my query or provide me with a new reference number for this investigation
What is the turnaround time?
Why was my query closed if the matter is still being investigated?
MR
Marupeng R's update09 Apr 2022, 18:19
Reviewer Update
Yes it was successful. The email that I sent has proof of payment from you guys on the 16th of March. It also has a proof of payment from FNB when they paid the funds back to African Bank on the 18th of March. What more do you want from me? What other proof can I send. Please read the many emails that I sent to ***
I explain everything there. However, incase you didn't read the email, here is the summary:
16 March: African Bank pays R11 477.39 into my FNB temp loan 05TLN***. The funds end up in FNBs suspense account
18 March: FNB pays R11 477.39 to African Bank with 05TLN*** as the reference. I attached the POP.
If the matter is being investigated kindly reopen my query or provide me with a new reference number for this investigation
What is the turnaround time?
Why was my query closed if the matter is still being investigated?
I explain everything there. However, incase you didn't read the email, here is the summary:
16 March: African Bank pays R11 477.39 into my FNB temp loan 05TLN***. The funds end up in FNBs suspense account
18 March: FNB pays R11 477.39 to African Bank with 05TLN*** as the reference. I attached the POP.
If the matter is being investigated kindly reopen my query or provide me with a new reference number for this investigation
What is the turnaround time?
Why was my query closed if the matter is still being investigated?