Reference *** and ***8

My credit card account status was changed, I was informed by the credit card call centre to log a call Reference *** so they could change the status to active, and then I had to go into the branch to certify and send a copy of my ID and proof of residence. <br> <br> I dealt with Sheila at the Key West branch and she confirmed mailing the documentation on 09/04/2015 16:23 to [Email Removed] The query was supposed to be resolved in 48 hours.<br> <br> This morning I phoned Sheila and she confirmed she had not had a response from Head Office and requested I phone them. I phoned Head Office Reference ***8 and they confirmed they did not receive the documentation. I phoned Sheila again and she insisted she sent the documentation and will not resend it.<br> <br> I am at a loss now, how do I get my Account activated if your consultant and Head Office disagree on the submission of the documentation??? And neither of the consultants want to phone the other. This is unacceptable.