CB
Corne B
1 reviews | Active since Jan 2016
08 Jan 2025, 16:08
Records are not updated as per paid up letter
Good day
Account number *** ID *** 088
I find it difficult to understand this situation. When I owed African Bank money and was behind on premiums, I was contacted every day by phone. However, now that I have paid my account in full, I am receiving no response from them.
The payment was made to their lawyers, Coombe Incorporated, and a paid-up letter was issued. This letter was sent to ***, but I received a bounce-back message indicating that the inbox is full. Another email was sent to ***, but still, there has been no reply.
Can you please advise on how to get a response? This situation is incredibly frustrating. And still they keep on sending me statements stated that i am behind with premiums.
Kind Regards Corne Berg (Van Vuuren)
Helpful (0)
Replies (5)0
Replies (5)
African Bank's replyOfficial
08 Jan 2025, 17:25Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply08 Jan 2025, 17:25
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
CB
Corne B's updateReviewer Update
08 Jan 2025, 17:50Good day.
Please take note that i am not in South Africa but currently in England. That is why i try to communicate via Email. You have all my details on the system. Why cannot you please update your records. Take your phone call Coombe Incorporated and speak yo them to solve this problem. The outstanding balance has been paid. I need my credit status updated urgently .
Please take note that i am not in South Africa but currently in England. That is why i try to communicate via Email. You have all my details on the system. Why cannot you please update your records. Take your phone call Coombe Incorporated and speak yo them to solve this problem. The outstanding balance has been paid. I need my credit status updated urgently .
CB
Corne B's update08 Jan 2025, 17:50
Reviewer Update
Good day.
Please take note that i am not in South Africa but currently in England. That is why i try to communicate via Email. You have all my details on the system. Why cannot you please update your records. Take your phone call Coombe Incorporated and speak yo them to solve this problem. The outstanding balance has been paid. I need my credit status updated urgently .
Please take note that i am not in South Africa but currently in England. That is why i try to communicate via Email. You have all my details on the system. Why cannot you please update your records. Take your phone call Coombe Incorporated and speak yo them to solve this problem. The outstanding balance has been paid. I need my credit status updated urgently .
African Bank's replyOfficial
09 Jan 2025, 10:53Thanks for speaking up and calling us out. In order to address your Hello Peter complaint, we need to ensure we protect you and follow the procedure we use to identify and verify our customers. Please advise if the South African registered number is active/ on roaming in order for us to verify you.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply09 Jan 2025, 10:53
Official
Thanks for speaking up and calling us out. In order to address your Hello Peter complaint, we need to ensure we protect you and follow the procedure we use to identify and verify our customers. Please advise if the South African registered number is active/ on roaming in order for us to verify you.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
CB
Corne B's updateReviewer Update
09 Jan 2025, 14:18Good day
My cellphone number is *** and you can try my UK number ***.
I have checked my phone . There were no incoming calls from African Bank as you have mentioned in previous message
Regards
Corne Berg
My cellphone number is *** and you can try my UK number ***.
I have checked my phone . There were no incoming calls from African Bank as you have mentioned in previous message
Regards
Corne Berg
CB
Corne B's update09 Jan 2025, 14:18
Reviewer Update
Good day
My cellphone number is *** and you can try my UK number ***.
I have checked my phone . There were no incoming calls from African Bank as you have mentioned in previous message
Regards
Corne Berg
My cellphone number is *** and you can try my UK number ***.
I have checked my phone . There were no incoming calls from African Bank as you have mentioned in previous message
Regards
Corne Berg
African Bank's replyOfficial
09 Jan 2025, 14:55Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
African Bank's reply09 Jan 2025, 14:55
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***