Rebecca call centre "so called friendly consultants "

It is with much disregard to send an email regarding the customer service i received from Rebeca at the call centre on 29/05/2020 16:40 .

First of all i phoned a couple of times for assistance regarding insurance claim on my loan account , emails were send with the required documents and until now no response from anyone , however i get a lot of calls asking me for payment and when i tell the consultant's phoning me that i send documents to insurance and i still did not get a response from anyone , yesterday i managed to borrow money from my family members to pay african bank because i do not get any help from the insurance department , i am currently not earning an income due to the COVID-19 pandemic. However i managed to borrow from my family whom is also struggling just to get my african bank loan paid .

So after payments were made i called the call centre and the voice operator said if i want to speak to a friendly consultant press 9 , so i did and my call were answered by Rebecca on the 29/05/2020 around 16:40 , i was trying to confirm as to what was going on with the account , where is payments received and were not , i was rudly interrupted by Rebecca saying that she is nog going to repeat herself and that he does not understand what i want from her .

I do know that all conversations are recorded and there for advise you to listen to the call to hear how i was helped and treated by one of your so called friendly consultants.

I also request that the recording be send to me as i am busy with a formal complaint at the ombudsman.

It feels to me as soon as she knew i was a white man after my security questions she changed completely. African bank is a bank for all and that is what i understood, if the bank was not meant for me then someone can just inform me and i will gladly take my business elsewhere.

I am not at all satisfied with the way i was treated as a customer of african bank .