Really disappointed with African Bank

I was recently retrenched I took my retrenchment papers to African Bank then I was told to submit again the papers which I did and I was told that the insurance has received my paperwork but for the month of January I should have my usual amount of money which was being deducted monthly which they did get it but now the following month African Bank send me an SMS stating that my loan was paid but days after I received a call from a consultant stating that my credit card is in areas since I didn't pay and asking me when I will pay when I tell her that I received an SMS to confirm my credit card has been paid she said on their system it's not reflecting,I can't afford to buy my self n family groceries and now I was have to keep asked when I'll pay Africa Bank really you are unreliable.