Read your Notes!!!!

I have had a credit card with you for a number of years now, this month is the 1st time ever that a payment did not go through because I have changed my bank account and there was an error on the new account side and it was stopped. I called to notify African Bank and explained that I would contact you as soon as all is sorted and would provide new details and make a manual payment. This has been last week Tuesday. Since then I have received close to 10 calls and was demanded to make an immediate payment because they don't work on arrangement. I contacted you, I'm not running away - I did inform you - what the hell is wrong with your staff - don't they read? I would also like to get a statement on the account because of this payment they are also demanding more that what is due. you can not add the payment to the balance outstanding! No wonder you are losing clients and being charged with penalties because of ******** practice. I will also be closing this useless card soon - not that it would make a difference to you anyway!!!