Re-apply for a Loan because of Incompetence

I app**** for a loan 2 days ago (19 December 2018) ONLINE and all my documents were in order, yesterday (20 December 2018), I got a call from a Call Centre Agent to go through my application and he said everything is fine on his side and my application was successful and offered me the amounts which I accepted one of the offers, today I phoned to follow up when I may get my loan amount into my account and was advised that when payment was supposed to be done, my bank was offline and I have to do an application from scratch, how is this fair? I mean I went through the application and have to go through the application again just because someone felt that because the bank was offline, I have to re-do the application again through no fault of my own, I sorry but that is just unacceptable. Please may this be rectified with the initial application that was submitted