R5000 credit card POS Deposit fee.

I took a credit card with African bank in September 2023, Then the app was working and for some reason it stopped working this year February I went to a branch in cosmo city to reset the app, which I failed and a consultant called IT to sort it out but fail, then I was told I was going to be called once the issue with my app was resolved which never happened, on the 29/02/2022 I called the customer service asking them how I can transfer money into my credit card as I wanted to settle the credit card. I was told that I should make African bank loan my beneficiary from my other bank’s app then pay using the credit card reference which I did but the money bounced back, I then decide to go to the diepsloot branch to pay I went and deposited using the their POS I then relaxed knowing that I paid my credit card. On the 10/03/2024 Was shocked when i received my statement showing the balance which was +- R5000 less that what had deposited, I then called the customer service where I was informed that the money went to charges asked what charges? I was told that I was charged R3999,74 + R920 for swiping the money into my credit card from the branch. I was told instead I should have frasnfared the fund to credit card directly which I did but bounced.

1. I went to the branch in cosmo to reset my app they were not able to assist.

2. I did transfer but didn’t work

Now I am being charged more than R5000 for trying to cut down credit card interest. I was promised my query was gonna be resolved within 7 days from the 19/03/2024 7 days later I was told someone was assigned to assist with my query for the fees to to be reversed *** now it’s 2 weeks after I haven’t had anything the deposit fees still reflect on my statement. R5000 fees for paying a credit card in the branch is just too much and I wasn’t aware. I don’t want much but just for those fees to be credited to my account. So I can be able to close it.