R500 Reward Offer Felt Misleading

I was advised by one of the African Bank consultants to switch my salary and debit orders to African Bank to qualify for the R500 reward. I was informed that I would receive the reward as soon as my first salary was reflected in the account.

However, I have already received my salary three times through the account and still have not received the reward. I contacted customer service several times, but I didn't receive a response until I visited the branch. At the branch, I was informed that the reward was rejected due to “insufficient information.”

The problem is that nobody can explain what information is supposedly missing, not even the branch staff. I called again yesterday and was promised feedback, but nobody got back to me.

I'm following up because African Bank can see that my salary is being paid into the account. This experience is extremely frustrating and feels misleading, especially considering the promises made when encouraging clients to switch their salaries to African Bank.